faq

1. Of what material are Crocs™ made?
2. Where can I purchase Crocs?
3. Why name a shoe Crocs?
4. How did you come up with the idea of Crocs?
5. When did you first launch the business?
6. Who are your customers?
7. Do you have Crocs for kids?
8. What is Croslite™?
9. What is the warranty on Crocs footwear?
10. What is the return policy on Crocs products?
11. Where are the shoes manufactured?
12. Why are Crocs beneficial for my feet?
13. What happens when the tread wears down on my Crocs?
14. How do I care for my Crocs?

1. Q: Of what material are Crocs™ made?

A: A material we call Proprietary Closed Cell Resin (PCCR) which is NOT plastic NOR rubber. PCCR is closed-cell in nature and anti-microbial, which virtually eliminates odor.

2. Q: Where can I purchase Crocs?

A: The shoes can be purchased online at www.mycrocs.co.za or through a variety of crocs stores or crocs retailers. These crocs stores or crocs retailers can be located through our website according to state. Find a crocs store or retailer near you!

3. Q: Why name a shoe Crocs?

A: We came up with the name Crocs because crocodiles are tough and strong animals with no natural predators. Crocodiles are equally good in land and water and live for a very long time, a great description of our Crocs shoes!

4. Q: How did you come up with the idea of Crocs?

A: On a Caribbean sailing trip from Islas Mujeres, Mexico to Miami, FL in May of 2002, three Boulder, CO natives began dreaming about the perfect boat shoe. They wanted a shoe that incorporated function, fashion, and fun, was slip-resistant and waterproof, didn't smell and would be the most comfortable shoe in existence.

5. Q: When did you first launch the business?

A: The shoes were brought to the Ft. Lauderdale boat show and every pair brought was sold. Over 1,000 pairs!

6. Q: Who are your customers?

A: Nurses, chefs, boaters- anyone that wants a pair of comfortable shoes. Fashionistas love the bold colors and the unique design is an expression of individuality. Kids of all ages love the felling of walking on marshmallows. People with troubled feet and knees relish the comfortable support and ergonomic benefits. Beach goers and travelers enjoy the easy on-off and versatile wearing styles. It is quite amazing that one product is equally liked across all these categories and ages.

7. Q:Do you have Crocs for kids?

A: Yes. Our kids sizing starts with C8/9, C10/11, C12/13 and then M1/W3, M2/W4, M3/W5 and M4/W6. Our shoes chart can be located by using the following link: Sizing Information

8. Q: What is Croslite™?

A: Croslite™, a proprietary Closed Cell Resin (PCCR) which is NOT plastic NOR rubber. Croslite™ is closed-cell in nature and anti-microbial, which virtually eliminates odor. it is an extraordinary impact absorbing resin material developed for maximum cushioning. its closed cell properties resist odor, inhibits bacterial and fungal growth and are non­toxic. this versatile material can be worn next to skin and be cleaned with just soap and water.

9. Q: What is the warranty on Crocs footwear?

A: Warranty for Crocs footwear applies to defects in materials for a period of 180 days from the date of purchase. Upon return of the defective merchandise to Crocs SA, it will be inspected, evaluated and be replaced in a timely manner, should the criteria for warranty be met. The proof of purchase receipt is to be included in the parcel being returned to Crocs SA. Should the customer not be able to return the defective shoes within the specified 180 day warranty period, please contact Crocs SA to make alternative arrangements within this period.

10. Q: What is the return policy on Crocs products?

A: We will gladly exchange your purchase, if the product is its original, unworn condition.

Please take note of the following:

Exchange may be made for an alternative model in the same price range.

Exchange may be made for an alternative model of higher value, however, an additional payment of the difference in price is to be paid in by the customer.

Additional shipping will be incurred for all exchanges, to be billed to the customer

11. Q: Where are the shoes manufactured?

A: Our wholly owned subsidiary, Foam Creations in Canada produces the majority of our shoes for North America. We also manufacture in China, Italy, Mexico and the U.S.

12. Q: Why are Crocs beneficial for my feet?

A: Beyond being comfortable, the shoes have some features that make them especially good for feet. The shoes are designed with built in arch support, circulation nubs, and an orthotic heel cup to support and protect the heel. In addition, the Crocs are ventilated for cooling and filtering purposes, as well as slip and marking resistant.

13. Q: What happens when the tread wears down on my Crocs?

A: Just as the tread on a performance tire wears over time and loses its ability to grip the road, the tread on your Crocs shoes will wear as well. When it does, the slip-resistant nature of your Crocs will be compromised. So when the treads are worn, treat your feet to a new pair!

14. Q: How do I care for my Crocs?

A: Caring for your Crocs is easy. To keep your Crocs in good condition, you will want to avoid long-term exposure to heat or sun, such as a dish washer, washing machine, or hot car, as this can cause the shoes to shrink or warp.

You can keep your classic Crocs clean by hand washing them with cold water and a mild soap.


If you have metallic leather Crocs, clean gently with a soft rubber sponge or slightly damp rag. Use a leather cream to restore shine and a protector spray to repel water.


If your Crocs are made with smooth napa leather, remove dust and dirt with a damp rag. Use a cotton brush to apply a natural waxy shoe cream or wax. Apply slowly in a spiral manner.


Patent leather Crocs can be gently wiped with a clean damp cloth or you can use a professional product which had been designed to clean patent leather. Never use harsh chemicals such as alcohol, detergent or liquid, as they will remove the shine and luster from your shoes.
For wedges and heel material, a damp cloth should remove most dust and dirt. Avoid solvent cleaners whenever possible as these may destroy the glue used to bond the sole.


For suede and lambswool Crocs, clean upper gently with soft wire or plastic brush, and spray with impregnation spray for water repellence.


Leather Crocs can be cleaned gently with a damp rag or brush. Apply waxy shoe cream and polish with soft brush, cotton or wool rag to restore luster.


For elastic/stretch material, gently clean with a damp rag or soft rubber.